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Online Banking Questionnaire

CCB would like to take the opportunity to thank you for giving us the chance to serve you. With your help we can serve you even better! We are in the process of introducing a new service - Internet Banking, that is destined to make your banking experience more rewarding. Please take a few minutes to give us your opinion on our Online Banking Service. We appreciate your business and want to make sure that we meet all your needs and expectations.

Online Banking Survey

Your e-mail address:

1. What do you know about Online Banking?:

Well Informed/Much: Enough/Little: Nothing at all:

2. What type of account(s) do you have with CCB?:

ON Shore/Local Account: Off Shore Account: Both:

3. How important would Online Banking be in your daily banking activities?:

Significant: Infrequent: Not at all:

4. Which online service you think is more user friendly:

Internet Banking: Telephone Banking: ATM Services:

5. Do you think that Internet Banking is convenient?:

Yes: No: Not Sure:

6. What type of Banking would you do over the Internet?:

Personal Banking: Business Transactions: Both:

7. Of our Internet Banking features which would you use most? Make as many selections as you wish.:

Inter Account Funds Transfer: Bill Payments from Savings/DDA: Balance on Savings/DDA/Term Deposits/Loans: Stop and Hold Inquiries on Savings/DDA: Transaction History:

8. Are you aware of our Telephone Banking Services?:

Yes: Yes, but not sure how to use the service: No:

9. How often have you used our Telephone Banking service?:

All the time: Regularly: Infrequently: Not at all:

10. Do you know of our online 24hr ATM Services?:

Yes: Yes, but not sure how to use the service: No: Not at all:

11. How often do you log on to our website?:

All the Time: Regularly: Infrequently: Not at all:

12. Have you had difficulty logging onto the bank's website?:

All the time: Regularly: Infrequently: Not at all:

13. Is the information on the website updated often enough?:

Yes: No:

14. If you answered NO, what improvements would you suggest we make?:

15. Are the services being offered adequate?:

Yes: No:

16. What other improvements would you like us to make?:

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